Using StoreMind
Dashboard & analytics
Every number is measured, never estimated — metrics show “—” until there's real data behind them.
- Total chats
- Questions shoppers asked in the last 30 days, with the % change against the previous 30.
- Recommendation CTR
- How often shoppers tap a product the assistant showed — taps ÷ views.
- AI resolution
- The share of shoppers who tapped a result after being shown options.
- AI-attributed revenue
- Orders and revenue traced back to the assistant: when a shopper clicks an AI-recommended product and completes checkout, the order is credited — powered by a Shopify web pixel.
Conversations#
The Conversations page lists every visitor— newest first, paginated and searchable by question text, country or visitor id. Each row shows a generated avatar, an anonymous visitor id, a country flag and the latest question; clicking opens the visitor’s full question history. It scales the same at 50 conversations or 50,000.
From data to action#
The Dashboard highlights what to do next, and the Agent hub’s Insights tab turns the top questions of the last 30 days into ready-to-add knowledge and rules with one click.
Feedback digest
Shopper 👍/👎 ratings are collected per store and emailed to you as a monthly digest — positive rate, totals, and the questions behind every thumbs-down.