Using StoreMind
Storefront widget
A launcher pill opens a full assistant: chat grounded in your catalog, product cards, a guided quiz, voice, order tracking and feedback — all in your shopper's language.
The conversation#
Shoppers ask anything — “show me perfumes under $200”, “do you ship internationally?” — and the assistant answers from your synced catalog and knowledge. Replies render clean markdown with clickable product links that always use your real titles and URLs, and a product-card carousel with images and availability badges. Every reply carries 👍/👎 buttons; ratings roll up into a monthly feedback digest for the app owner.
- Quick actions
- Configurable shortcut buttons on the greeting screen (with auto-assigned category icons) — e.g. Perfumes under $200, Track my order, Talk to support.
- Product-finder quiz
- “Help me choose” asks a few store-specific questions, then recommends products matching the answers.
- Voice
- Shoppers can speak their question (speech-to-text) and optionally hear the answer read back — toggleable per message.
- Order tracking
- Guest-safe lookup by order number + email (both are required, so nobody can browse strangers' orders).
- Contact the team
- Phone, WhatsApp and email buttons using the details you set in Chat settings.
- Product-page aware
- On a product page the assistant knows which product is on screen; it only suggests alternatives when the shopper actually asks for them.
- Multi-language
- Answers in the shopper's language automatically.
When something is down#
The widget never shows shoppers a raw error. If the AI service is briefly unavailable, they see a calm “we’re taking a short break” message with your support address; if the microphone or transcription fails, the assistant invites them to type instead. Answers resume automatically once service recovers.
Privacy by design