Help
FAQ & troubleshooting
The questions we hear most, with quick fixes.
Every product shows “Sold out” — even with stock
This is almost always a Markets configuration issue, not the theme. If a market has no shipping zone/rate, no location can fulfil its orders, so every product reports as unavailable.
Fix it in Settings → Shipping and delivery: add a shipping zone with at least one rate for that market’s regions. Products become available again immediately.
A product I made-to-order shows as sold out
For made-to-order items, set the variant’s inventory policy to “Continue selling when out of stock” so it never blocks the add-to-cart.
My add-on product appears in collections / search
Make sure it has both the Unlisted status and the Add-on product type. See Add-on products — one without the other leaves it partly visible.
The language switcher isn’t showing
Two common causes: (1) the language isn’t published — check Settings → Languages; (2) the homepage is cached — verify on /cart, which is uncached, and the home page will catch up within minutes.
I only see one language / no country selector
The switchers appear only when there’s more than one published language, or more than one market. Add a second language/market in your admin and they surface automatically.
The 3D bonbon (La Coupe) isn’t rendering
Check the section’s Enable WebGL cross-section toggle is on. If the device or browser can’t run WebGL, the theme intentionally shows the photographic fallback instead — that’s expected behaviour, not a bug.
The bundle discount message shows but nothing is discounted at checkout
The builder displays the reward, but the actual discount must exist in Discounts in your admin. Create a matching automatic discount (or code) and enter the same percentage/code in the builder settings.
Cart items are hidden behind the footer on mobile
This was resolved in the theme — the drawer body scrolls independently of the pinned footer. If you’ve customized the cart CSS, ensure the items container keeps min-height: 0 and the drawer uses 100dvh.
I edited code and my store’s settings vanished
When pushing with the Shopify CLI, always exclude config/settings_data.json (--ignore config/settings_data.json). That file holds the merchant’s own configuration and should never be overwritten by a code push.
How do I validate the theme before publishing?
Run shopify theme check. Maison Glacé passes the recommended checks with zero errors; keep it that way as you customize.
Didn’t find it? Contact support — we’re glad to help.