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Help

FAQ & troubleshooting

The questions we hear most, with quick fixes.

Every product shows “Sold out” — even with stock

This is almost always a Markets configuration issue, not the theme. If a market has no shipping zone/rate, no location can fulfil its orders, so every product reports as unavailable.

Fix it in Settings → Shipping and delivery: add a shipping zone with at least one rate for that market’s regions. Products become available again immediately.

A product I made-to-order shows as sold out

For made-to-order items, set the variant’s inventory policy to “Continue selling when out of stock” so it never blocks the add-to-cart.

My add-on product appears in collections / search

Make sure it has both the Unlisted status and the Add-on product type. See Add-on products — one without the other leaves it partly visible.

The language switcher isn’t showing

Two common causes: (1) the language isn’t published — check Settings → Languages; (2) the homepage is cached — verify on /cart, which is uncached, and the home page will catch up within minutes.

I only see one language / no country selector

The switchers appear only when there’s more than one published language, or more than one market. Add a second language/market in your admin and they surface automatically.

The 3D bonbon (La Coupe) isn’t rendering

Check the section’s Enable WebGL cross-section toggle is on. If the device or browser can’t run WebGL, the theme intentionally shows the photographic fallback instead — that’s expected behaviour, not a bug.

The bundle discount message shows but nothing is discounted at checkout

The builder displays the reward, but the actual discount must exist in Discounts in your admin. Create a matching automatic discount (or code) and enter the same percentage/code in the builder settings.

Cart items are hidden behind the footer on mobile

This was resolved in the theme — the drawer body scrolls independently of the pinned footer. If you’ve customized the cart CSS, ensure the items container keeps min-height: 0 and the drawer uses 100dvh.

I edited code and my store’s settings vanished

When pushing with the Shopify CLI, always exclude config/settings_data.json (--ignore config/settings_data.json). That file holds the merchant’s own configuration and should never be overwritten by a code push.

How do I validate the theme before publishing?

Run shopify theme check. Maison Glacé passes the recommended checks with zero errors; keep it that way as you customize.

Didn’t find it? Contact support — we’re glad to help.

Last updated July 2026